Returns & Refunds

Last updated: September 15, 2026

We want you to feel confident choosing ANIVEX. This policy applies to purchases made directly at anivexpets.com.

Our 60-day satisfaction guarantee

If you are not satisfied with your ANIVEX product, contact hello@anivexpets.com within 60 days of the original purchase date to request assistance. Opened supplements may be considered under the satisfaction guarantee; you do not need to leave the bottle unopened to ask for help.

How to request a return or refund

Email your order number, product name, purchase date, and a short description of your concern. For a quality issue, include the lot number and expiration date if available. We will review your purchase details and explain the next steps. Please contact us before sending anything back; the return address and any required instructions will be provided directly.

Return shipping and refund amounts

For an approved change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable unless the issue was caused by our error or a refund is required by law. For an incorrect, defective, or transit-damaged item, we cover any required return shipping. There is no restocking fee.

Approved product refunds cover the amount paid for the returned or refunded item, including applicable tax. If a return is required, we will explain this before you send the item.

Refund processing

We will notify you of the resolution and issue approved refunds to the original payment method. Your bank or payment provider may take additional time to show the credit. Contact us if you have not received an expected refund.

Pre-order cancellations

You may cancel an unshipped pre-order by emailing us. Cancelled unshipped orders receive a full refund, including shipping paid for the cancelled order. Refunds required because of shipping delays will be issued within the applicable legal deadline, generally within seven working days after cancellation.

Purchases from other retailers

For orders placed with another retailer or marketplace, use that seller's return and refund process. Our Product Support page is available for product-use and quality questions.

Your access to support does not depend on a rating, review, or marketing signup. This policy does not limit your statutory consumer rights.