Shipping Policy

Last updated: September 15, 2026

This policy applies to orders placed directly at anivexpets.com. Questions? Email hello@anivexpets.com with your order number.

Shipping options and costs

Available destinations, shipping services, and shipping charges are shown at checkout before you pay. Carrier delivery estimates refer to transit after dispatch and do not include any pre-order waiting period.

Pre-orders and dispatch timing

Items marked pre-sale or pre-order are not ready for immediate dispatch. Review the product page and order information for the stated shipping timeframe. If you need a timing update before ordering, please contact us.

If we cannot ship within the timeframe stated when you ordered, or within 30 days when no timeframe was stated, we will notify you of the delay, provide an updated shipping estimate where available, and explain your options to accept the delay or cancel for a full refund. We will obtain your consent where required and cancel and refund orders when the required consent is not received.

Tracking and delivery help

We will email shipment confirmation and tracking information when available. Weather, carrier disruptions, or other circumstances can affect delivery. If tracking stops updating or a package appears lost, contact us so we can investigate and help resolve it.

Address changes and cancellations

Check your delivery address before submitting your order. Email us promptly to request a correction or cancellation before dispatch. Changes may not be possible after shipment. A cancelled, unshipped order receives a full refund, including any shipping charge paid for that order.

Damaged or incorrect items

Please contact us promptly if your order arrives damaged or contains the wrong item. Keep the packaging and, where possible, include photos and your order number. We will help arrange an appropriate replacement or refund.

For details, see our Returns & Refunds policy. These policies do not limit any rights you have under applicable consumer law.